If you have changed your mind about your MobilityAhead purchase you have 14 days to return unused products still in their original packaging for a full refund. Please hang on to the packaging until you’re sure you’re happy with your product – returns are much easier if you’ve still got the boxes and bags it came in. If the product(s) are not returned in their original condition with all necessary packaging, we reserve the right to charge for repair or replacement of any product(s) or packaging.
Unfortunately, we cannot accept returns on product(s) that have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect.
You can book a return by clicking here and follow our easy steps. You are welcome to arrange your own return but due to the value, size and weight of the product we strongly recommend you book the return through our courier partner on our website. You are responsible for covering the cost of the return.