All of our products are sold with a 12-month parts warranty. Our warranty covers parts but excludes use relating to general wear and tear. Our warranties cover domestic use only and exclude any commercial use unless expressly stated in writing alongside the sales invoice.
Every warranty is activated electronically when you purchase one of our products so there is no need to complete any paperwork.
If you need to make a warranty claim, please double-check the user manual first to ensure that the product has been correctly assembled as per the instructions. Sometimes if a part is missing or the steps have been followed out of sequence then this causes issues with your product. If you are satisfied that the product has been assembled correctly then please proceed to contact a member of our support team via our contact form page or on info@mobilityahead.co.uk. We will endeavour to diagnose and resolve the issue over the phone however depending on your warranty period, we may need to supply you with a spare part to resolve the issue.
We may also need to request an image or video of the fault you are experiencing to help us get the item working as quickly as possible for you.
We aim to be able to provide a first-time fix over the phone as much as possible so please bare with us whilst we work with you to try and find the fault.
Transferring Warranty
Manufacturer warranty can only be registered once, and only to the original owner of the goods when purchased as new. When selling your product, we advise you to give an accurate representation of the product’s age, condition and service history along with a clear description of the limited warranty conditions.